I’m Mark, and I live up the hill from you.
Sawaf Services is one person, and that’s the whole company. The person who quotes the job is the person who does the job, and the person who picks up when something goes wrong eight months later.
Very little of this work is difficult.
I have spent my working life around computers, networks, and the small unremarkable systems a business depends on without ever quite noticing — right up until the morning one of them stops.
The hard part was never the technology. The hard part is that this work belongs to no one. A business will run for years on a setup that holds together mostly by luck, assembled by whoever was nearest a keyboard at the time. Everyone knows it. There is never a good week to deal with it, and the person who understands it best is usually the office manager, who already has an actual job.
I’d rather tell you something isn’t worth doing than sell you a bigger version of it.
So the pitch isn’t that I’m cleverer than the last person. It’s that this is my job rather than an interruption to it, that I write down what I did, and that when I tell you something doesn’t need fixing, I’m not saving that opinion up for a bigger invoice later.
If a forty dollar subscription solves your problem, I’ll say so, and you can decide whether you still want me involved. I would rather be the person you call in three years than the person who billed you well once.
How I work.
Hold me to any of these.
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You get a number before I start
If the work turns out larger than the number, you hear about it while there is still a decision to make.
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Everything is in your name
Domains, licences, cloud accounts, the router password. If we part ways, you lose nothing but my phone number.
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No commissions, no referral fees
Nobody pays me to recommend their product, which is why I can tell you when the cheap option is fine.
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Plain English, always
If I say something you don’t understand, that’s my failure rather than yours, and you should stop me.
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The backup gets tested in front of you
Not described, not assumed. Restored while you watch, before I call the job done.
Mission, and about an hour in each direction.
On site covers Mission, Abbotsford, Maple Ridge, Chilliwack, Agassiz, Harrison and Pitt Meadows, along with the places in between. If you are in the Valley, I can be standing in your office.
Remote covers anywhere in Canada, and far more of this work is remote than people expect. The half hour it takes me to drive to you is half an hour you are paying for — so if a job can be done down a wire, it gets done down a wire.
Sound like the arrangement you wanted?
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