04 · Get in touch

Tell me what’s going on.

A few lines is plenty — what’s happening, roughly how many people it affects, and when it started. You don’t need to diagnose it for me. Working out the cause is the job.

Reply: Within one business day, usually the same afternoon.
Then: A short conversation, free, with no obligation at the end of it.
Cost so far: Nothing. No quote is ever chargeable.
Where it goes: Straight to me. Nowhere else, and no mailing list.

If something is actually on fire

If you can’t take payments, nobody can get email, or a machine is showing a ransom note, say so in the first line and I’ll treat it that way. In that last case: unplug it from the network and leave it switched on.

That came through.

Thank you. I’ll get back to you within one business day, usually sooner.

That didn’t send.

Almost always a network hiccup rather than anything you did. Give it a moment and try once more — and if it still won’t go, try from a different browser or connection.