Sawaf Services Mission BC
02 · How it works

A price before I start, in writing.

There is no discovery call that turns into a proposal that turns into a retainer. There is a conversation, a look at what you have, a number, and then the work. If the number needs to change, you hear it from me before it happens — not on the invoice.

— The process

How a job goes.

  1. The first conversation

    Twenty minutes on the phone, or a coffee if you’re in town. You describe the symptom, I ask a handful of boring questions. It costs nothing, and it ends with you knowing whether this is even a job worth doing.

  2. A look at what you have

    For anything beyond a single fix, I come and see it. Half of small business technology problems aren’t the thing people think they are, and nobody can quote honestly on a description over the phone.

  3. A number, in writing

    What’s included, what isn’t, and what I’d leave alone for now. A fixed price where the job allows one, an hourly estimate with a ceiling where it doesn’t. You approve it before anything starts.

  4. The work

    Scheduled around you, including evenings and weekends where a shutdown would cost you money. If I hit something unexpected, you get a phone call before I spend your money on it.

  5. The handover

    One page covering what’s plugged into what, which accounts exist, who pays for them and when they renew. Then I show you how to check the backup yourself, hand over every password, and get out of your way.

— What it costs

Billed by the hour, or fixed for the whole job.

On-site and remote are charged at the same rate, and travel within the Fraser Valley is included. Where the work is well defined enough to quote as a single number, I will.

The first conversation is free, and so is any quote that comes out of it. No quote is ever chargeable, and there is no fee for telling you that the job isn’t worth doing.

The rest of it — what happens when a job runs long, how hardware is bought, why there are no commissions and what appears on the invoice — has a page of its own rather than a paragraph here.

Every term, in full Ask what your job would cost

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